QIANWEI RESTAURANT CHAIN PRIVACY POLICY

Qianwei(千味) Chinese Restaurant Chain (the "Company," "we," "us," or "our") operates a food ordering and delivery mobile application (the "App") and related services that connect customers with our restaurant locations. We are committed to protecting your privacy and ensuring transparency about how we collect, use, store, and share your personal information. This Privacy Policy applies to our mobile application, website, ordering services, delivery services, and all related restaurant chain operations (collectively, the "Services").

Important Notice: This Privacy Policy details our practices regarding your personal information. We encourage you to read it carefully to understand your rights and how we handle your data.

By using our App, ordering food, creating an account, or interacting with our Services in any way, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

I. SCOPE AND APPLICATION

This Privacy Policy applies to all personal information collected through or in connection with:

II. INFORMATION WE COLLECT

As a restaurant chain operating a food ordering platform, we collect various types of information to provide and improve our Services effectively:

Personal Identification Information

We collect personal information that directly identifies you or can be used to identify you, including:

Food Ordering and Delivery Information

Specific to our restaurant operations, we collect:

Payment and Financial Information

For processing payments and financial transactions securely:

Location and Geographic Data

To provide location-based services, such as finding nearby restaurants or facilitating deliveries (with your explicit permission where required by your device OS):

Device and Technical Information

Technical data from your devices and App usage to ensure functionality and for analytics:

Social Media Integration Data

If you choose to connect your social media account (e.g., Facebook, Google) to our App for login or sharing purposes, we may collect, with your permission:

Important: You can manage or disconnect your social media account connections at any time through your App settings or the settings of the respective social media platform. Data collected via social media integration will be handled in accordance with this Privacy Policy, and you can request its deletion as outlined in Section VIII.

Communication and Customer Service Data

Information from your interactions with our customer service and communications from us:

III. HOW WE COLLECT INFORMATION

We collect information through various methods and sources:

Direct Collection (Information You Provide)

Automatic Collection (Information Collected Passively)

Third-Party Sources

IV. HOW WE USE YOUR INFORMATION

We use your personal information for the following specific purposes, grounded in legitimate business needs and, where applicable, your consent:

Providing and Managing Core Restaurant and Ordering Services

Account Administration and Customer Relationship Management

Personalization and Service Improvement

Communication and Marketing (with your consent where required)

Business Operations, Analytics, and Legal Compliance

V. INFORMATION SHARING AND DISCLOSURE

We are committed to protecting your personal information and limit its sharing. We may share your personal information in the following well-defined circumstances and with appropriate safeguards:

With Service Providers and Business Partners

We share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf and require access to such information to do that work. These include:

We have contractual agreements with these service providers requiring them to protect your personal information and prohibiting them from using it for any purpose other than providing services to us.

For Legal Reasons and Compliance

In Connection with Business Transactions

With Your Consent

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

VI. DATA SECURITY AND PROTECTION

We implement comprehensive technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

Technical Safeguards

Administrative and Physical Safeguards

Data Backup and Recovery

While we take reasonable precautions to protect your personal information, please be aware that no security system is impenetrable. We cannot guarantee the absolute security of your information. You also play a role in protecting your data by using strong, unique passwords and safeguarding your account credentials.

VII. YOUR PRIVACY RIGHTS AND CHOICES

You have significant rights regarding your personal information. We are committed to honoring these rights and making them easy for you to exercise. Depending on your jurisdiction, these rights may include:

Right to Access Your Information

Right to Control and Correct Your Information

Right to Deletion (Right to be Forgotten)

Communication Preferences

To exercise any of these rights, please refer to the contact methods and procedures outlined in Sections VIII (for deletion) and XV (for other requests).

VIII. COMPREHENSIVE DATA DELETION RIGHTS AND PROCEDURES

We fully respect your right to have your personal information deleted from our systems. This section provides comprehensive, step-by-step instructions for requesting complete data deletion.

Complete Scope of Data Deletion

When you request data deletion, and subject to legal and regulatory exceptions outlined below, we will permanently remove or anonymize the following types of information associated with your account:

How to Request Data Deletion

We provide the following clear and direct methods for you to request the deletion of your personal data. We are committed to making this process straightforward for our users:

Method 1: In-App Data Deletion (Recommended and Fastest Method)

Our mobile App provides a direct, secure, and typically the fastest way to request the deletion of your account and associated data. The process is designed to be completed entirely within the App.

Follow these specific steps within the Qianwei mobile application:

  1. Open the Qianwei mobile application on your device.
  2. Navigate to your main Profile page, Account Settings, or a similarly named section (often represented by a gear icon, user avatar, or a "Me" tab).
  3. Within your account settings, look for an option clearly labeled such as "Privacy Controls," "Data & Privacy," "Account Management," or similar.
  4. Under this section, select the option explicitly named "Delete My Account," "Request Account Deletion," or "Permanently Delete Data and Account." The wording is designed to be unambiguous.
  5. The App will then display important information detailing the consequences of account deletion (e.g., what data will be removed, loss of order history, etc.). Please read this information carefully to understand the full impact of your request.
  6. You will be required to confirm your identity to proceed. This is a security measure and typically involves re-entering your account password or verifying via a one-time code sent to your registered phone number.
  7. After successful identity verification, you must explicitly acknowledge that you understand data deletion is permanent and irreversible, usually by checking a box or tapping a confirmation button.
  8. Finally, submit your deletion request by tapping the final confirmation button, such as "Delete Account Permanently" or "Confirm Deletion."
  9. Upon successful submission, you will receive an immediate in-app confirmation message stating that your request has been received and is being processed.

For users who would like additional visual guidance or a step-by-step walkthrough with screenshots of the in-app process, a supplementary instructional guide is available at: Qianwei Account and Data Deletion Instructions. However, all necessary steps for initiating deletion can be completed directly within the App as described above.

Processing time via this method is typically initiated promptly, with full deletion completed according to the timeline detailed below.

Method 2: Contacting Customer Service for Assistance

If you are unable to use the in-app deletion feature, or if you have specific questions or require assistance, you can request data deletion by contacting our customer service team.

How to contact:

When contacting customer service, please provide the following information to help us locate and verify your account:

Our customer service team will guide you through the necessary verification steps and initiate the deletion process on your behalf.

Response and processing: We aim to acknowledge all deletion requests made via customer service within a specified timeframe (e.g., 48-72 business hours) and will process them according to the timeline detailed below.

Identity Verification for Security

Security Notice: To protect your privacy and prevent unauthorized deletion requests, we implement a robust identity verification process before any data is deleted. This may include, but is not limited to:

Failure to complete the verification process may delay or prevent the deletion of your data.

Detailed Processing Timeline

Our standard data deletion timeline, once a verified request is received:

Maximum timeline: While we strive to complete deletions much faster, please allow up to 30 calendar days for the entire process to be finalized, particularly to account for backup cycles and complex system interactions. In some jurisdictions, we may be legally required to complete deletion within a specific timeframe, which we will adhere to.

What Happens During and After Deletion

Immediate effects (typically within 24-72 hours of verified request):

Complete removal (within the full processing timeline):

Legal and Regulatory Exceptions to Deletion

Important Legal Notice: In certain limited circumstances, we may be legally required or have a legitimate interest to retain some of your information, even after a deletion request. This will be done in strict compliance with applicable laws. Such exceptions include:

Any information retained under these exceptions will be strictly limited to the minimum necessary for the specific purpose, will be securely stored with restricted access, and will not be used for any other purpose. We will inform you if such exceptions apply to your deletion request, where legally permissible.

Re-creating an Account After Deletion

Once your data has been deleted:

Deletion Confirmation and Documentation

Upon successful completion of the data deletion process, we will provide you with:

Questions about data deletion? Please contact us through our customer services on the Qianwei APP or other channels mentioned in Section XV.

Response time guarantee for inquiries: We aim to respond to all deletion-related inquiries within a reasonable timeframe, typically within 48-72 business hours, acknowledging receipt and providing an estimated timeline if further investigation is needed.

IX. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies (such as web beacons, pixels, SDKs in our App, and local storage) to provide and improve our Services, understand user activity, and for personalization and advertising purposes (where applicable and consented to). This section describes these technologies and your choices regarding them.

Types of Cookies and Technologies We Use

Managing Your Cookie Preferences

You have several options to control or limit how we and our partners use cookies and similar technologies:

Please note that opting out of advertising cookies does not mean you will no longer see ads, but rather that the ads you see may be less relevant to your interests.

X. CHILDREN'S PRIVACY PROTECTION

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or a higher age if stipulated by applicable law in your jurisdiction, e.g., 16 in some EU countries). We are committed to protecting children's privacy.

XI. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed in and transferred to countries other than your country of residence, including countries that may have different data protection laws than those in your jurisdiction. We take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws when it is transferred internationally.

These safeguards may include:

By using our Services and providing us with your information, you acknowledge that your personal information may be transferred to and processed in countries outside of your country of residence.

XII. DATA RETENTION POLICIES

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

Retention Periods by Data Type and Purpose

Once the retention period expires, personal information is securely deleted or anonymized in accordance with our data disposal procedures.

XIII. PRIVACY POLICY UPDATES AND NOTIFICATIONS

We may update this Privacy Policy from time to time to reflect changes in our data practices, services, legal requirements, or for other reasons. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice.

How We Notify You of Changes

Your Review of Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy become effective will constitute your acceptance of such changes. If you do not agree with the revised Privacy Policy, you should discontinue using our Services and may request deletion of your account as described in Section VIII.

XIV. BUSINESS TRANSFERS AND CONTINUITY

In the event that Qianwei or a significant portion of its assets is acquired by or merged with another company, or in the unlikely event of bankruptcy or cessation of operations, your personal information may be one of the assets that is transferred or acquired by a third party. We will endeavor to provide you with notice of such an event as outlined in Section XIII, and any acquirer of our business may continue to use your personal information as set forth in this policy or a successor policy.

We will take steps to ensure that your privacy rights continue to be protected during any such business transition. This may include requiring the acquiring entity to honor the commitments made in this Privacy Policy or providing you with an opportunity to opt-out or delete your data if the terms of data handling change significantly.

XV. CONTACT INFORMATION AND SUPPORT

For all privacy-related questions, concerns, requests to exercise your rights (other than data deletion requests handled per Section VIII), or complaints, please contact us through one of the following channels:

Primary Contact Method

Contact us at our customer services on Qianwei APP.

Ways to reach us:

  • ⛳️ Shanghai Mall A12-14
  • 📞 +855 718 836 086
  • ✅ Wechat (+855 718 836 086)
  • 💁‍♀️ Telegram @qianwei_hotline
  • 🤖 Telegram bot @qianweichainbot

Through Our Physical Restaurants

You may also visit any of our Qianwei physical restaurant locations to make inquiries regarding this Privacy Policy or the handling of your personal information. Our in-store staff will do their best to assist you or guide you to the appropriate customer service channels to handle your specific request.

Dedicated Privacy Inquiries

For more specific or complex privacy matters, or if you wish to contact our Data Protection Officer (DPO) or privacy team directly (if designated), instructions for doing so will be provided via our customer service channels or on our official website's privacy information page.

How to Submit a Request to Exercise Your Rights

When contacting us to exercise your rights (e.g., access, correction), please provide sufficient detail to enable us to identify you and respond to your request, including:

We will process your request in accordance with applicable data protection laws and will inform you if we require further information or if there are any reasons why we cannot fulfill your request (e.g., legal exemptions).

Emergency Privacy Concerns

If you have an urgent privacy concern, such as a suspected data breach or unauthorized access to your account, please report it immediately through our customer service channels, marking your inquiry as "URGENT PRIVACY ISSUE." Such reports will be prioritized.

XVI. EFFECTIVE DATE AND VERSION

Policy Information:

This Privacy Policy supersedes all previous versions. We encourage you to review it regularly.